1: Terms & conditions:
'Erna Sinnige Art' registered at the chamber of commerce of the Correze a France. 'Erna Sinnige Art' resides at the 847 Route de la Boissière, 19210 Lubersac, France,
These General Conditions are applicable to all tenders, offers and agreements, as well as to all delivered products en provided services, through 'Erna Sinnige Art'.
Any general or specific conditions or clauses of the customer are explicitly invalid.
Only by written agreement between 'Erna Sinnige Art' and the Customer, these general conditions can be changed for special agreements, and will only be valid for that specific agreement.
2: Right to return goods:
According to the French law, the Customer has the right to return delivered goods within seven (7) working days after receiving, accompanied by a copy of the invoice and preferably with reason of returning.
Returning has to be done in the original, undamaged, unopened shipping packaging.
Opened packages will not be accepted.
Costs and risk of returning goods will be for the account of the Customer.
When goods are returned in time and in unused, undamaged condition, 'Erna Sinnige Art' will refund the paid price, excluding costs of handling and delivery, within 30 days after receiving the returned goods.
When delivered goods are not returned within seven working days, they will be considered accepted.
Return products to:
Erna Sinnige Art
847 Route de la Boissière
You will take due care to ensure the items are returned in good condition and not damaged or lost in transit. We recommend sending by registered post and retaining proof of posting.
Refunds are issued approximately two weeks after receipt of products to allow for inspection. We will not make refunds to a third party.
We will contact you in the event that we decide to reject your return request.
Post and package costs are not refundable unless the item is faulty. 'Erna Sinnige Art' is not responsible for return postage or packages that do not reach us .
All prices are stated in Euro’s (€) including VAT, exclusive costs of shipment and costs of payment.
Per order, depending of the destination, a contribution for handling and shipment will be charged.
Prices can be changed at all times.
Prices are valid as stated on the website of 'Erna Sinnige Art' at the time of placing the order.
If the order quantity of an item exceeds what is in stock, different prices can apply for the excess. If the order quantity exceeds what is in stock, 'Erna Sinnige Art' will contact the customer to propose prices, fees for handling and shipment and delivery times for the excess.
'Erna Sinnige Art' has the right to deliver an order in parts. For partially deliveries, no extra costs will be charged.
If and when an order is unexpectedly delivered incomplete or erroneous, the Customer has to report this within 7 days after reception.
Only then the order will be redelivered or completed at the expense of 'Erna Sinnige Art', or in consultation an other solution may be considered.
If the delivery of (a part of) an order is delayed, 'Erna Sinnige Art' will inform the Customer within 3 days after acceptance of the order. The Customer then has the right to cancel only the delayed part of the order within 7 days by mail or email. Payments concerning the cancelled part of the order will be refunded within 30 days after cancellation.
Promised delivery deadlines never will be binding. When changes in data and/or circumstances, whatever the foresee-ability thereof, causes a delay, the delivery of the order can accordingly be delayed.
When an order is delayed, the Customer has to inform 'Erna Sinnige Art' thereof in writing, after which 'ESD' has to be given a reasonable period of time to deliver the order.
Deviation of given delivery periods or data’s, whatever the cause maybe, never gives the customer the right to claim damages of any kind.
Order will usually be delivered by the Post as a letter or standard packet.
It is also possible to collect the order.
Per order, depending on the destination, a contribution for handling and shipment will be charged.
In case of disagreements please email us.
On our terms, conditions and contracts only the French law is applicable.
Disagreements are as much as possible solved in mutual consultation. If that proves to be impossible the case will be handled by a French court in France.