Right to return goods:

According to the French law, the Customer has the right to return delivered goods within seven (7) working days after receiving, accompanied by a copy of the invoice and preferably with reason of returning. Returning has to be done in the original, undamaged, unopened shipping packaging. Opened packages will not be accepted. Costs and risk of returning goods will be for the account of the Customer.

When goods are returned in time and in unused, undamaged condition, 'Erna Sinnige Art' will refund the paid price, excluding costs of handling and delivery, within 30 days after receiving the returned goods.

When delivered goods are not returned within seven working days, they will be considered accepted.

Return products to:

Erna Sinnige Art & Card
847 Route de la Boissière
19210 Lubersac
France

You will take due care to ensure the items are returned in good condition and not damaged or lost in transit. We recommend sending by registered post and retaining proof of posting.
Refunds are issued approximately two weeks after receipt of products to allow for inspection. We will not make refunds to a third party.

We will contact you in the event that we decide to reject your return request.
Post and package costs are not refundable unless the item is faulty. 'Erna Sinnige Art' is not responsible for return postage or packages that do not reach us.

Disagreements:
 
In case of disagreements please email us.
On our terms, conditions and contracts only the French law is applicable.
Disagreements are as much as possible solved in mutual consultation. 
If that proves to be impossible the case will be handled by a French court in France.

Modelformulier voor herroeping

(dit formulier alleen invullen en terugzenden als u de overeenkomst wilt herroepen)

Aan [hier dient de handelaar zijn naam, adres en, indien van toepassing, zijn fax en e-mailadres in te vullen]:

Ik/Wij (1) deel/delen (1) u hierbij mede dat ik/wij (1) onze overeenkomst betreffende de verkoop van de volgende goederen/levering van de volgende dienst (1) herroep/herroepen (1), Besteld op (1)/Ontvangen op (1), Naam/Namen consument(en), Adres consument(en), Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend), Datum